Terms & Conditions
General
STEG Holding AB, company reg no. 556273-0480 and VAT no. SE-556273048001 (”Stockholm Snus”) operates the website www.stockholmsnus.se (“The Website”). These terms and conditions (“Conditions”) are valid for every product order a consumer places on The Website.
By placing your order, you confirm that you have read, accepted, and agreed to comply with these Conditions. You also certify that you acknowledge the information about personal data and consent to the use of your personal data according to the Stockholm Snus privacy policy.
Stockholm Snus reserves the right to change these Conditions at any time. Every change will be published on The Website and is valid from when you accept the Conditions through a new order. The provisions in the Swedish Consumer Purchases Law (1990:932), the Swedish Distance Contracts and Contracts outside Business Premises Law (2005:59), and the Swedish Personal Data Law (1998:204) as well as the General Data Protection Regulation apply to all purchases made by consumers on The Website.
Please note that Stockholm Snus only ships to addresses within the following countries:
- Albania*
- Andorra*
- Australia
- Austria*
- Belgium*
- Bosnia and Herzegovina*
- Bulgaria*
- China
- Croatia*
- Cyprus*
- Czech Republic*
- Denmark*
- Egypt
- France*
- Georgia
- Germany*
- Greece*
- Hong Kong
- Hungary*
- Iceland*
- Ireland*
- Italy*
- Japan
- Latvia*
- Liechtenstein*
- Lithuania*
- Luxembourg*
- Malta*
- Monaco*
- Netherlands*
- New Zealand
- Poland*
- Portugal*
- Romania*
- San Marino*
- Saudi Arabia
- Serbia*
- Slovakia*
- Slovenia*
- South Korea
- Spain*
- Sweden
- Switzerland
- Taiwan
- Turkey
- Ukraine
- United Arab Emirates
- United Kingdom*
* These countries are limited to Nicotine Pouches only, no sending of Snus containing Tobacco is available to these countries, because of the EU Ban on snus.
Duty regulations and import restrictions of the quantity of imported smokeless tobacco products vary by country. Stockholm Snus does not have the possibility guarantee the correctness of information about customs and import regulations in all destination country. The customer is therefore personally responsible for being informed about the destination countries customs and import regulations, any duties, taxes, fees that might apply. Any charges for import clearance from purchase made on Stockholm Snus Website will be paid by the customer. Stockholm Snus is not be liable for releasing or shipping replacement goods if they are seized by customs. You cannot get a refund if your products have been returned to us.
Order and purchase agreement
By completing your order, you confirm that you have read and accepted these Conditions. The purchase agreement will only be concluded after your order has been confirmed by Stockholm Snus through a confirmation e-mail to the email address you provided when placing the order. Please note that you need to be at least 18 years old in order to be able to enter into a contract with Stockholm Snus, and the contract can only be concluded with consumers with a delivery address in the aforementioned shipping destination countries.
Age-limit
People under the age of 18 are not permitted to place orders on The Website. In order to be able to shop you need to verify your age when entering The Website and also when completing the purchase. In addition to confirming your age yourself, you as a cardholder need to be 18 years or older to complete the transaction.
Should it be disclosed that you are under 18 years of age the parcel will be returned to Stockholm Snus with an added cost of 25€. Please note that you have to be physically present and show ID on your first order.
An order made in another person’s name (falsification of a document), or in any other way that causes Stockholm Snus to risk a financial damage, will be reported to the authorities. Stockholm Snus reserves the right to refuse to carry out an order if irregularities or misuse of our order function are suspected.
Prices and fees
All prices and costs on The Website are quoted in Swedish Crowns (SEK) or Euro (EUR) for IP addresses outside of Sweden, including the product prices throughout The Website and the shipping costs. Special fees may apply in case of an unredeemed package.
Before completing your order at the checkout, you must choose the delivery method, after which the costs for your order, including shipping costs, will be calculated.
Payment at the time of purchase (products and delivery)
The card payment at The Website is carried out by Stockholm Snus’ payment Provider PayPal. PayPal offers a range of payment methods depending on country and they are available in the checkout on the Website, including but not limited to credit card and invoice. For further information, please refer to PayPal’s terms and conditions.
Stockholm Snus personal data handling
Personal data is handled according to the Stockholm Snus privacy policy. By ordering products on The Website, you confirm that you have read and accepted the Stockholm Snus privacy policy and that the personal data you have stated is correct.
Delivery and delivery time
Stockholm Snus offers a range of different shipping alternatives depending on the size of the packaging, your place of residence, etc. The shipping alternatives as well as the delivery time for each shipping alternative are further described in the checkout at the Website. When ordering through UPS (Standard and Express) you need to present a valid identification at delivery. Thus, only the person placing the order on The Website can receive the order.
Unredeemed package/shipment
A package shipped according to any of our delivery alternatives will be sent back to Stockholm Snus if you have not been able to redeem it. If that happens, you will be charged a fee attributable to the administration, shipping, return shipping, and handling by Stockholm Snus. Unredeemed packages are usually not seen as an exercise of your rights of return.
Complaints and returns
If a product differs from the purchase agreement or does otherwise not correspond to the description provided by Stockholm Snus, you have the right to make a complaint about the product to Stockholm Snus. You can find all information on how to file a complaint here.
The right of complaint only includes faults at delivery (and not faults that for instance occurred due to the product’s expired shelf life or due to normal wear and tear). You need to notify Stockholm Snus about the fault within a reasonable time from when you discovered or should have discovered the fault. Stockholm Snus therefore recommends you to carefully inspect products directly upon receiving them.
Depending on the type of product fault (e.g. smell/taste of the product) we may require you to return the product to us. You are responsible for the products you return. Stockholm Snus thus recommends you to package the product in a way that doesn’t risk damages during transportation. The product should, if possible, be returned unused and in its undamaged original packaging (e.g. do not write, tape, or put stamps on the original packaging).
Depending on the extent of the damage you will be able to get a replacement, remediation, or a price reduction. As a last resort, you may be able to return the product. In case of an approved return, Stockholm Snus will compensate you for the costs of the product, except for costs incurring due to return shipment without using the return slip. For further claims, exceeding the costs of the product, Stockholm Snus will act in accordance with the Swedish Consumer Purchase Law.
Transport damages
In order for issues regarding transport damages to be resolved as quickly as possible, we kindly ask you to keep the product packaging for inspection. In order to be able to return products, you also need to prove your purchase from The Website, for instance through the order confirmation or receipt Stockholm Snus sent to the e-mail address you provided in connection with your purchase. Once we receive your return, we will send you a confirmation via e-mail.
Right of withdrawal and returns
When shopping online as a consumer, as a general rule you have a right of withdrawal of 14 days according to the Swedish Distance Contracts and Contracts outside Business Premises Law (2005:59). The right of withdrawal, however, does not apply to the purchase of oral nicotine products, as these products are perishable goods with a limited shelf life.
Return of discounted products
For purchases that contain promotional gifts or special discounts, the value of the promotional gift or discount is seen as a general discount on the total amount of the purchase. If a part of the purchase is changed and/or returned, returned products are valued at their purchase price minus their relative share of the general discount. In case a product is changed, no conversion of the original basis for the discount or promotional gift is made.
Promotions or offerings of such promotional gifts or special discounts are only available for new purchases via The Website and can’t be obtained retroactively. A promotional gift or a discount cannot be transferred to other purchases and cannot be credited when changing a product.
Force majeure
Stockholm Snus is not required to fulfill the purchase agreement if the fulfillment is complicated due to an event outside of the reasonable control of Stockholm Snus (e.g. changed legislation, government measures, strikes, blockades, sabotage, war, terrorism, fire, floods, natural disasters, or other extraordinary events). Such circumstances also relieve Stockholm Snus from the obligation to pay compensation. If these circumstances last longer than two (2) months, both the consumer and Stockholm Snus have the right to cancel the purchase with immediate effect.
Price and product information on The Website
Stockholm Snus strives to make sure that all information provided on The Website is correct, but with reservations for limited availabilities and possible errors in pictures or writing, e.g. errors in product descriptions, incorrect prices, or erroneous information about stock availability. Stockholm Snus furthermore reserves the right to correct such errors at any time and change or update information. All pictures on The Website are intended as illustrations and cannot guarantee the exact appearance or condition of the product.
Reviews
By submitting a product review on The Website, you give Stockholm Snus the right to publish it on The Website and other channels and media. Stockholm Snus also reserves the right to not publish and/or delete submitted reviews.
Other
For questions regarding these Conditions or procedures regarding the right to return, complaints, transport damage, etc., please email Stockholm Snus customer service at info@stockholmsnus.se. When contacting us, you will be asked to provide your order number, which you can find in the order confirmation.
Stockholm Snus complies with the Swedish National Board for Consumer Disputes’ recommendations.
Disputes between Stockholm Snus and a consumer may be referred to the Swedish National Board for Consumer Disputes for a judgment. The address of the Swedish National Board for Consumer Disputes is Box 174, 101 23 Stockholm and their website is www.arn.se. As a last resort, disputes can be resolved through a general court, whereby the Stockholm District Court would be the first instance.
The Website contains so-called cookies to calculate and report the number of users and the traffic and to ensure that you as consumer are logged in and authorized to see the contents of The Website. If the use of cookies is not accepted, you can change the cookie settings on your browser’s help menu. You can read our complete cookie policy here.
Changes to this information
Latest update to this information: July 2020
